Amazon shoppers targeted in ‘order cannot be shipped’ scam

FILE - In this Oct. 18, 2010 file photo, an Amazon.com package awaits delivery from UPS in Palo Alto, Calif. Amazon is suing more than 1,000 people for advertising their services writing fake reviews for as little as $5 as it seeks to crack down on bogus reviews on its site. The complaint filed Friday, Oct. 16, 2015 in King County Superior Court in Seattle marks the latest effort by the online powerhouse to crack down on fraud on its site. (AP Photo/Paul Sakuma, File)

KNOXVILLE (WATE) – Shoppers should check their Christmas list twice, but they should also check their emails.

Scammers are sending customers emails that say their recent order cannot be shipped. The email claims there was a processing order and asks to confirm personal information.

A link inside the emails takes customers to a web page that looks real and asks them to confirm their name, address and credit card information associated with the account. When you click save, the site even takes customers back to Amazon’s real website.

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Amazon has posted advice for customers who find suspicious emails in their inbox. Emails that did not really come from Amazon often include these suspicious elements:

  • An order confirmation for an item you didn’t purchase or an attachment to an order confirmation.
  • Requests for your Amazon username and/or password, or other personal information.
  • Requests to update your payment information.
  • Links to websites that look like Amazon.
  • Attachments or prompts to install software on your computer.
  • Typos or grammatical errors
  • If the “from” line of the email is something other than @amazon.com, it’s a fake.

This is a developing story. Stay with 8News online and on air for the latest updates.

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