Water billing issues continue to plague residents in Petersburg

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PETERSBURG, Va. (WRIC) — Water billing issues continue to plague residents in the City of Petersburg.

8News spoke with Petersburg resident Mitchell Shaw who said he didn’t receive a water bill in a year.

447ef789973948cfbf323cf19e11676fAccording to Shaw, he called countless times and was told not to worry about the bill. Other times, billing representatives were not able to confirm or verify what he actually owed via the phone.

He finally took a trip to the department and was told he owes $700.

“I talked to a water billing representative who told me it was my responsibility to pay the bill whether I received it or not,” Shaw said. “Obviously I say, ‘but I didn’t receive a bill.’ I call and nobody can even tell me how much I owe.”

Shaw has a week to pay at least $350 to avoid water service cancellation.

“Here I am wrestling with City Hall over an issue that I did not create.”

“Here I am wrestling with City Hall over an issue that I did not create,” he said.

9b39216535b1458cbaa4341b4e6bb042Another resident, Rhonda Nichols, says she walked out onto her porch Thursday morning and found workers shutting off her water. She says she was under the impression that her water was included in her rent.

“I assumed it was in the landlord’s name, so when I called him this morning I found out the landlord said that the water wasn’t in his name,” she said. “Here we are and we have had water for nine whole months.”

According to Nelsie Birch, the city’s new acting director of finance and budget with the Robert Bobb Group, the water billing issue may go up for review. The Robert Bobb Group is a team of experts recently hired to help turn the city around.

” We are pulling in experts as we need them. So part of the budget is for experts that we need to bring in may be to look at the utility system,” said Nelsie Birch.

This is a developing story. Stay with 8News online and on air for the latest updates.

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