CHESTERFIELD COUNTY, Va. (WRIC) — Columbia Gas of Virginia has started the service restoration process in the Eagle Cove Subdivision in Chesterfield County.
The outage is a result of low pressure experienced in the system serving this community early this morning, Columbia says. The company is working to restore service to the 199 residential customers affected.
Technicians are going door-to-door restoring the gas service, performing a safety check and relighting customer appliances. The company expects to have service restored to all customers later today.
“We must get inside and have clear access to perform a safety check of your gas appliances. Please do not attempt to restore the service on your own,” Columbia Gas said in a news release.
If a customer is not home during the initial attempt to restore service, company technicians will remain in the subdivision and make additional contacts until service is restored to all customers. A door hanger, with instructions, will be left if the customer is not home during the initial attempts to restore service.
All customers are directed to call Columbia Gas of Virginia at 1-800-543-8911 with questions.
Columbia Gas advises any person smelling natural gas (similar to rotten eggs) to take the following safety steps:
- If you smell the odor of natural gas inside, please leave immediately.
- Call 911 and Columbia Gas at 800-544-5606 from a safe location.
- Stay there until a gas company representative arrives, or leave a note on your door stating the location where you can be reached.
- If an appliance is out, do not attempt to re-light it -whether or not you smell the odor of gas. Columbia Gas representatives will restore service to your appliances.
- If you detect natural gas, do not use matches, electric switches or any kinds of appliances or motorized tools.