RICHMOND, Va. (AP) – A state report shows about one fifth of the people going to Virginia’s Department of Motor Vehicles customer service centers are doing so unnecessarily, costing them a $5 fee and increasing wait times for all customers.
A report by the Joint Legislative Audit and Review Commission issued Tuesday found 866,000 customers went to the DMV in fiscal 2014 for services that could have been done online, over the phone or by mail.
According to the report, nearly all of those people who went to the DMV were for vehicle registration renewals.
The report also found that DMV customer service centers in heavily populated Northern Virginia have longer wait times than the rest of the state. In Arlington the average wait time is 47 minutes, compared to 24 minutes statewide.
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