Customers ‘disappointed’ as investigation shuts down Westbury Pharmacy

HENRICO COUNTY, Va. (WRIC) — The state shut down the Westbury Pharmacy in Henrico County Friday leaving a number of shocked customers.

One by one, customers walked up to the pharmacy Friday only to find a locked door and a closed sign.

“It’s just a shame that people are being inconvenienced and this had to happen,” said customer Billie McCray.

“This is very disappointing, very disappointing. I’m not happy at all,” said Joel Kwiatkowski.

Kwiatkowski says she called the pharmacy looking for a breast pump tube that she hasn’t been able to find anywhere else in the area.

“They told me yes and that it was on hold and i can come and get it today and i drive all the way here to find out that they’re closed and they don’t know when they’re going to open back up.”

On the door the pharmacy posted a statement, saying last year one of their janitors had stolen a substantial amount of painkillers. They say he was arrested and is now in jail and since then they’ve taken corrective actions to protect customers. They had this to say about the decision to shut the pharmacy down.

“We are surprised and dismayed that the board has temporarily shut down our prescription department.  Safeguarding the health of our patients and serving this community have always been our highest priorities.”

The Virginia Board of Pharmacy also released a statement blaming a number of deficiencies including issues with storage security contributing to the loss of 50,000 tablets, medications that were mislabled or expired, and medications that were mislabled with no expiration dates. Meanwhile customers who have been coming here for years say they feel for the owners.

“Are wonderful people, I’m sure this will all be straightened out. I’m sorry they’re having this problem,” said customer Judy Becker.

“I’m very hopeful because it’s an outstanding family,” said McCray.

Customers that did have prescriptions can still pick them up at the Westwood Pharmacy on Patterson Avenue. The owners say they will work with the board and do everything they can to reopen their doors. A board of pharmacy hearing is set for May 29th.

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